In October 2022, the Pakistan Telecommunication Authority (PTA) received 13,393 complaints from telecom consumers against various telecom operators and cellular operators, of which 13,081 (97 percent) were resolved.
Throughout the month of October, complaints were received from a number of telecom service providers, including cellular mobile operators (CMOS), Pakistan Telecommunications Company Limited (PTCL), long-distance international (LDI), wireless local loop (WLL), and internet service providers.
A sizable portion of the total telecom subscriber base is made up of cellular mobile subscribers. Most complaints are thus related to this group. By October, there had been 12,700 complaints made against CMOs, of which 12,585 (99 percent) had been resolved.
5 781 complaints were made against Jazz, of which 5 760 (99 percent) were handled, according to PTA statistics. Additionally, 2,476 complaints were made against Telenor, and 2,421 (or 97% of them) were settled.
Similarly to this, 3,308 complaints were made against Zong, and 3,287 (99 percent) of them were resolved. Ufone received 1,133 complaints in total, 1,115 of which (98 percent) were handled.
Additionally, PTA received 157 complaints about basic telephone service, 94 of which were resolved in October, for a resolution rate of 59%. Furthermore, 389 (74 percent) of the 520 complaints made against ISPs were resolved.